FAQs

Frequently Asked Questions (FAQs)

Below you will find answers to common questions about ordering, payments, delivery and support.

1. What kind of books and products do you offer?
We specialize in authentic Islamic publications, including Quran translations, Tafseer, Seerah, biographies, Islamic studies, and digital Quran devices. Our goal is to provide high-quality resources that are both scholarly and accessible.
2. How can I place an order on your website?
Browse through our categories and select your desired product. Add items to your cart and proceed to checkout. Provide your delivery details and select your preferred payment method (Cash on Delivery or Online Payment). Confirm your order and you will receive an order confirmation via email or SMS.
3. What payment methods do you accept?
We currently offer:
  • Cash on Delivery (COD): Pay in cash when your order is delivered.
  • Online Payment: Secure payment through our trusted online gateway at the time of order placement.
4. Is online payment safe on your website?
Yes. We use a secure and encrypted payment gateway to ensure your personal and financial information remains safe at all times.
5. Do you deliver all over Pakistan?
Yes, we deliver to all major cities and towns across Pakistan. For remote locations, delivery may take slightly longer.
6. How long does delivery take?
Orders are usually delivered within 3 to 7 working days, depending on your location. You will receive updates once your order has been dispatched.
7. Do you offer international shipping?
Currently, our primary delivery service is within Pakistan. For international customers, please contact our Customer Support Team for assistance.
8. Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number via SMS or email to monitor your shipment.
9. Do you offer returns or exchanges?
We do not have a general return or exchange policy. However, if an error occurs on our behalf—such as a wrong or damaged product being delivered—we will replace it with the same product at no additional cost. To request a replacement, please contact Customer Support with your order number and relevant photos of the item.
10. What if I receive a damaged or incomplete order?
In the unlikely event that your order arrives damaged, defective, or incomplete, kindly reach out to us with your order number and pictures of the issue. Our support team will resolve it promptly.
11. Do you offer discounts or promotions?
Yes, we regularly update our New Arrivals, Best Sellers, and Discounted Offers sections. Keep an eye on our website and social media pages for special promotions.
12. How can I contact Customer Support?
You can reach us through the following channels:
Address:
7-A Gokal Street,
Data Gunj Buksh Road,
Lower Mall, Lahore, Pakistan.
Landline:
+92 423 7234014
+92 423 7236665
WhatsApp:
+92 311 1431334
Urgent Orders / Queries:
+92 304 7236665
Our support team is available during business hours to assist you with any queries or orders.